Continuous discovery

Learn how Continuous Discovery is done at Digdir and TET Digital!

Inbox Hero

How Continuous Discovery shaped the design of a New Altinn Inbox

It's 2025, and some part of Norway's public sector is trying to get hold of you.

It could be a message asking you to review your taxes. Perhaps it's just a confirmation that you’ve read your marriage license. Or is it a notice about a missed deadline? Whatever it might be, you'll be logging in to your Altinn inbox to read it.

Altinn is a service provided by Digdir, the Norwegian Digitalization Agency. A key success factor for the service is that people checking their inbox instantly understand which messages are urgent, which are new, and that they quickly grasp what they need to do after receiving a message there.

In this talk, you'll learn how the Altinn team introduced habits of continuous discovery while developing the new Altinn inbox.

Get insights into their research activities, how they mapped the opportunity space, built their opportunity-solution tree, and how the team designed and conducted experiments.

Changing one's discovery habits isn’t easy. This team counted many failures along the way, each providing useful takeaways. You'll hear about what did not work, what did, and how they kept on moving in the right direction.

Audun Karlsrud Larsen

Head of Design at Fink

Audun is a strategic service designer with over eight years of experience. He has worked on a range of products and services in large organizations like Telia, Telenor, and the Norwegian Digitalization Agency (Digdir).

As the head of design at Fink, he is building and shaping a design department within a growing consultancy.

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Continuous Discovery at TET Digital

How do you maintain focus on your users while simultaneously forming a new company and culture, restructuring, scaling-up your product and onboarding new stakeholders?

Tet Digital is a new company working within mobility technology and user experience founded by Ruter and and several other major public transport companies in Norway. Working across industries, disciplines, and regions, we aim to transform mobility in Norway and move people to make more sustainable choices.

In this talk you’ll learn about how we approach discovery both continuous and not-so-continous in order to give a voice to user experience and design in everything from strategic decisions to day-to-day product development.

Thea Basthus Nilsen

Lead Service and UX designer

Thea is a UX & service designer with over 10 years of experience in developing holistic customer experiences and digital products.

She has spent the past two years at Ruter/Tet Digital, first as a CX designer and then as acting Head of Design. Over the years she has worked with Nasjonalmuseet, Vy, Bane NOR, and Stortinget.

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